- On long-distance allenatore tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the cedola office.
How do I register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private settore) Onesto see account movements, apice up cards and obtain receipts for non-transferable cards you must register as per user of the system. Onesto do this, go sicuro the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be ancora-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the códigos de promoción lucky carnival card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys Rso have made?
Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and cedola offices.
- Automatic culmine-up machines at the corriera stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic sommita-up machines at Augure of Liberty 20, Donostia (on the angolo of Txurruka street).
- On-line, coraggio the private sezione of the website, providing you are a registered user.
How much credit can I load onto my card?
You can primo posto up from �5 to per maximum of �300, durante multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line apice-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and culmine-ups made after h take an accessorio day sicuro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Misurazione scontrino offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
